Terms of service

1. General

All sales are subject to these Terms of Service.
By placing an order, you confirm that you are at least 18 years old or have the consent of a parent/guardian.

2. Orders

Orders are subject to product availability.
We reserve the right to cancel or refuse any order for any reason, including payment issues or stock unavailability.
Prices are subject to change without notice.

3. Payment

We only accept online payments.

4. Shipping & Local Pickup

Order Processing

Orders are usually processed within 1–2 business days after payment confirmation.

For PICK UP orders, processing begins once the order is confirmed.

Orders may take longer during peak seasons or public holidays.

Shipping Methods & Delivery Time

Shipping Option Estimated Delivery Time Notes

Standard Courier 2–5 business days Within Malaysia only

Local Pickup Ready within 24 hours Customer must collect from store

Delivery times are estimates and may vary due to courier delays or unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen shipping method.

Free shipping may be offered for minimum purchase amounts (if applicable).

Order Tracking

For courier deliveries, tracking numbers will be provided via email or WhatsApp.

Local pickup orders will be notified when the order is ready for collection.

Lost or Damaged Shipments

Customers should inspect packages upon receipt.

If your order is lost or damaged during delivery, please contact us within 48 hours with photos or evidence.

We will work with the courier to replace or refund eligible orders.

Shipping Option	Estimated Delivery Time	Notes
Standard Courier	2–5 business days	Within Malaysia only

Local Pickup	Ready within 24 hours	Customer must collect from store

5. Shipping Costs

Shipping fees are calculated at checkout based on your location and chosen shipping method.
Free shipping may be offered for minimum purchase amounts (if applicable).

6. Order Tracking

For courier deliveries, tracking numbers will be provided via email or WhatsApp.
Local pickup orders will be notified when the order is ready for collection.

7. Lost or Damaged Shipments

Customers should inspect packages upon receipt.
If your order is lost or damaged during delivery, please contact us within 48 hours with photos or evidence.
We will work with the courier to replace or refund eligible orders.

8. Returns, Refunds, and Store Credit

Returns and exchanges are accepted according to our Returns & Exchange Policy.
Refunds may be issued as store credit at our discretion.
Store credit can be used for future purchases and is non-transferable.
Returns
- You have 7 days from the date of delivery to return an item.
- To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.
- To start a return, please contact us via our IG: Thewoodsmy.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to you in STORE CREDIT form method within 2-5 business days.
- Shipping costs are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via our IG: Thewoodsmy.
Non-Returnable Items
- Sales Items
- Personalized or custom items (unless defective)
Shipping Returns
- You will be responsible for paying your own shipping costs for returning your item.
- Shipping costs are non-refundable.

9. Customer Obligations

Provide accurate and complete information during checkout and file uploads.
Comply with all local laws regarding product usage.

10. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from the use of our products or services.
Our liability is limited to the purchase price of the product in question.

11. Intellectual Property

All content on our site, including images, logos, and text, is owned by The Woods.
You may not reproduce or use any content without our written consent.