Refund policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

  • You have 7 days from the date of delivery to return an item.

  • To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

  • To start a return, please contact us via our IG: Thewoodsmy. 

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to you in STORE CREDIT form method within 7–10 business days.

  • Shipping costs are non-refundable.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via our IG: Thewoodsmy. 

Non-Returnable Items

  • Sales Items

  • Personalized or custom items (unless defective)

Shipping Returns

  • You will be responsible for paying your own shipping costs for returning your item.

  • Shipping costs are non-refundable.